1. Order Cancellation

Shoppers may cancel an order at any time before the order status changes to Merchant Received Order. Once the order reaches this status, cancellation is subject to approval by both the Merchant and Hodan Global.

If the order status changes to Shipped, cancellation is no longer available and the order will be governed by the applicable Return Policy.

Shoppers may report non-delivery, request a return, or request an exchange during the Order Finalization Period (OFP), which ends 24 hours after the Shipment ETA determined by the Merchant.

In the event of a dispute between the Merchant and Hodan Global, both parties agree to resolve the matter through discussion and negotiation.

2. Return Responsibilities

Merchants must provide a valid return address and contact details for all products sold.
All return-related matters shall be handled directly by the Merchant. Hodan Global does not act as a return-handling agent.

3. Return & Exchange Requests

Upon receiving a return or exchange request, the Merchant must respond with an approval or rejection within two (2) business days.

If the Merchant fails to respond within this timeframe, Hodan Global may treat the request as approved and proceed with the refund or exchange accordingly.

Once returned items are received, the Merchant must inspect the goods and confirm whether the return or exchange is valid.
If the Merchant disputes the return, Hodan Global may delay refunds upon receipt of valid supporting evidence.

4. Return Shipping Costs

Return shipping costs shall be borne by the responsible party:

• Shopper: If the return is due to a change of mind

• Merchant: If the return is due to product defects, incorrect items, or delivery delays caused by the Merchant

5. Product Exchanges

For exchanges caused by defective or incorrect products:

• The Shopper must return the item to the Merchant

• The Merchant will ship a replacement after receiving the returned product

• The Merchant must use a trackable shipping service and provide the tracking number to the Shopper

For exchanges requested due to the Shopper’s change of mind:

• Prior Merchant approval is required

• All re-delivery and shipping costs are fully borne by the Shopper

• Re-delivery fees must be paid after the Merchant receives the returned product

6. Merchant Verification

Merchants are required to submit valid business identification documents, including:

• Business registration or license

• Authorized representative’s identification (ID or passport)

• Supporting documents requested by Hodan Global
  These documents must confirm that the registered bank account belongs to the Merchant.

7. Settlement & Payment

The amount payable to the Merchant for completed sales (“Settlement Amount”) will be transferred to the Merchant’s registered bank account within five (5) business days after the Order Finalization Period ends.

Settlement will occur based on the latest of the following:

• Five (5) business days after Shopper confirmation

• Five (5) business days after Shipment ETA completion

• Five (5) business days after proof of delivery is received

8. Privacy Protection

Hodan Global is committed to protecting the privacy of both Shoppers and Merchants. All user data is securely stored using physical and technological safeguards.

Merchant information will not be sold, leased, or shared with third parties for marketing purposes without consent.
Merchants may access, update, or manage communication preferences through their account dashboard.

9. Legal Compliance & Disclosure

If a user is suspected of violating this Agreement, Hodan Global reserves the right to cooperate with law enforcement, regulatory bodies, and rightful claim holders.

User data may be disclosed when legally required through subpoenas or lawful requests. Hodan Global shall not be liable for disclosures made in compliance with the law.

By agreeing to this Agreement, the Merchant consents to the processing of personal data in accordance with applicable privacy policies and data protection laws of India.